Privacy: what we keep, and why

Name, phone number, email address, pickup and drop addresses, flight or train numbers, passenger and luggage counts, vehicle preferences and, for accounts, company details and cost centres. Card details are handled by the booking engine's payment processor and are not stored by RUTZ.IN.

To confirm and dispatch the booking, to send the chauffeur's details and the live tracking link, to invoice, to answer the phone when you call about a journey, and to keep the records that tax law requires.

The reservation desk, the chauffeur assigned to your journey (name, phone, pickup, drop and flight or train), the operator in the network supplying the vehicle, and, for overseas journeys, the affiliate operator. Nobody else, and never for marketing by third parties.

The site uses Google Analytics 4 to count visits and see which pages are read; it reports aggregate usage and does not identify you to us. The live chat is provided by Tawk.to and holds the conversation under its own privacy policy. Flags are served by flagcdn.com.

Booking records are kept for the period required by Indian tax and company law, then deleted. Enquiries that do not become bookings are deleted after twelve months. Account profiles are kept while the account is open.

Under the Digital Personal Data Protection Act, 2023, you may ask what we hold about you, ask for it to be corrected or erased, and withdraw consent for anything that is not required to complete a booking or keep a legal record. Write to support@rutz.in; the desk answers within thirty days.