Terms and conditions

Every booking is a contract between the person or company making it and RUTZ.IN, which is the contracting party in every city. Vehicles and chauffeurs may be supplied by operators in the RUTZ.IN network or, outside India, by Limousine Association International affiliates; RUTZ.IN remains responsible to you for the booking, the fare and the support.

Transfer fares are fixed at booking and include fuel, tolls, state entry taxes on the quoted route, parking at the pickup and drop, and the chauffeur's allowance. Hourly, day-hire and outstation bookings are charged for the hours or days reserved plus overtime in fifteen-minute steps at the quoted rate. GST is shown separately on every invoice. Monument tickets, guides, permits and anything booked through the travel desk are itemised separately.

Sixty minutes after a domestic landing, ninety after an international one and thirty after a train's actual arrival are included. Fifteen minutes are included at other pickups. Further waiting is charged in fifteen-minute steps at the hourly rate for the vehicle class.

As set out on the cancellation policy page, which forms part of these terms.

No smoking or vaping in any vehicle. Alcohol may not be consumed in any vehicle. Passengers are responsible for damage or soiling beyond normal use and a detailing charge applies. The chauffeur may end a journey where a passenger's behaviour is unsafe or unlawful, without refund.

The passenger count may not exceed the seats stated for the vehicle class. Luggage beyond the stated capacity may require a larger vehicle at the difference in fare. Child seats are supplied on request at no charge and must be requested at booking.

RUTZ.IN will use all reasonable efforts to be on time, and tracks flights and trains for that purpose. RUTZ.IN is not liable for delay caused by traffic, weather, road closures, official action or events outside its control, nor for consequential loss including missed flights, trains or sailings; passengers are advised to allow the margins recommended by the carrier. Where a delay is RUTZ.IN's fault, liability is limited to the fare for the journey.

Items left in a vehicle are held by the desk and returned at the passenger's cost for the return journey or courier.

Journeys outside India are fulfilled by affiliate operators under their local licences and the local law. RUTZ.IN confirms, supports and invoices the booking; the affiliate's own conditions of carriage apply to the journey itself and are supplied with the confirmation.

Flights, hotels, resorts, activities, packages and car rental booked on BookingWorldwide.net are contracts with BookingWorldwide.net or the supplier, under their terms, and are confirmed and supported by them.

Personal data is handled as set out on the privacy page.

These terms are governed by the laws of India, and the courts at New Delhi have exclusive jurisdiction.